Error While Contacting Partition Service To Validate The Organization (#503)

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Extended licenses and after this, getting the below error when trying to log in to Orchestrator: "Error while contacting partition service to validate the organization (#503)"

Issue Description:

Extended licenses and, after this, getting the below error when trying to log in to Orchestrator:

  • "Error while contacting partition service to validate the organization (#503)"

Resolution: Perform the following steps on the Orchestrator server,

  1. Add the new certificate also under Trusted Root Authority - Certificates in the certlm.msc console
  2. Add the IIS_IUSRS to the new certificate via Manage Private Keys
  3. Update the thumbprint of the new certificate in appsettings.production.json
  4. Perform an IIS reset via the iisreset command line on the Orchestrator server.