Hi, we try to update our production orchestrator from 2019.10.18 to 2020.10. The installation wizard fails with “unexpected error” close to the end of the installation process. The log doesnt show a clear error cause.
The PlattformConfigurationTool shows the following error in the last of the pre-install checks:
Identity is not installed. Can not complete the Identity pre-installation checks.
Platform readiness validations: 7 succeeded, 1 failed and 0 warning(s).
On our test environment, we have already upgraded without issues.
It seems that the install wizard is looking for the identity module, but how can we install this or fix the issue? I´ve searched to re-install this to our 2019-10 version, but it looks like that Identity is bundled with Orchestrator. Re-Install of 2019-10 cant adjust the environment.
We´ve also tried to install 2020-04 first, but it leads to the same issue.
Are there any hints, how can we achieve the installation of Identity and get rid of this error?
Thanks and best regards