Error Opening Word Document Exported from Task Capture Using Custom Template

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Why does a Word document exported from Task Capture using a custom template display an error message: "Word experienced an error trying to open the file"?

Issue Description

When exporting a Word document from Task Capture using a custom template, the following error may be encountered:

"Word experienced an error trying to open the file."

This issue typically arises due to incorrect formatting of placeholders within the custom template.

Resolution

  1. Correct Placeholder Formatting:

Ensure placeholders are formatted with a colon (:) instead of a hyphen (-). For example:

    • Correct: Title: {TITLE}
    • Incorrect: {TITLE} - title of the document
  1. Avoid Using Boolean Placeholders Directly:

Do not include the following boolean placeholders directly in the template, as they are intended for conditional use only:

      • {IS_MOUSE}
      • {IS_KEYBOARD_INPUT}
    • {IS_KEYBOARD_SPECIAL}
  1. Remove Unnecessary Spaces:

Ensure there are no spaces after placeholders like {TITLE} to prevent formatting issues.​

  1. Test the Modified Template:

After making the above adjustments, test the template by exporting a document from Task Capture to confirm that the issue is resolved.