Error - Current user has an email same as Insights admin email which is not supported. (#3006)

[system]

Why am I getting this error while trying to access my newly installed Insights setup - "Current user has an email same as Insights admin email which is not supported. (#3006)" ?

While installing Insights, there is a requirement that the Insights Admin email should not match the email address of any user defined in the Orchestrator. For that reason, one should always refrain from using an email of an already-defined local/AD Orchestrator user, and go with an alternate email address instead.

This requirement is mentioned under point-3 in our Insights installation docs here

There wouldn't be any warning pertaining to this requirement within the installer. Hence, you will often find customers missing out on this little detail, and ending up installing Insights with an admin email similar to an Orchestrator user email.

To resolve this, post installation, follow these steps:

• Go to your Insights Server
• Launch the Start Menu --> "Add or remove programs"
• Click on your Insights installation --> "Modify"
• Enter the required values that the installer requests for, in order to modify the installation
• Update the Insights admin user email with one that does not match the email address of any user defined in Orchestrator
• Click OK to finish

You should now be able to log in to your Insights portal seamlessly using the newly configured email.