Error Accessing Job's Log Messages having Orchestrator deployed on Azure

Help Orchestrator
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1

Hello everyone!!!

We’re having the exception “An error has occurred” whenever we try accessing the Log page for all the Jobs executed on the 4 robots we have deployed.

In the Event Viewer we get this error:

"System.Data.Entity.Core.EntityCommandExecutionException: An error occurred while executing the command definition. See the inner exception for details.
---> System.Data.SqlClient.SqlException (0x80131904): Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding."

For this Orchestrator implementation we’re using an Azure Web App and a SQL Server Standard S0 with 10 DTUs, I thought the problem might be of consumption so we increase to 20 DTUs but we still have the same error. (Recommended requirements for Azure Webapp and SQL)

The records in the Logs table are below the 1 million so It’s not necessary to do maintenance to the table based on the official documentation provided by UiPath.

I don’t know what might be causing this error so I’ll appreciate if anyone could lend me a hand to figure out the problem.

Any help will be welcome and thank you so much for your time.

Jorge

2

Hello @Jorge_Valbuena!

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3

Hi @Jorge_Valbuena,
Welcome to the Community!
As I assume you are on the enterprise license. I believe you should report this using a request form for our Technical Support.

4

The answer that the support team provided wasn’t satisfactory, that’s why I decided to create this topic.
I’ll try to create a new ticket to see if the problem can be solved.
Thank you @Pablito

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