Error 1004 Account already exists when trying to add new "Alerts" Role

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Hi there i am trying to fix an issue I’ve had for a good while now where no admin users get Alert emails from orchestrator when a process fails or a bot gets disconnected etc.

No one gets the email summary in the morning either and i just cant seem to work out why.

I have looked at length at different posts and I just cant seem to get a definitive process on how this should be set up.

I have created the role “Alerts” and i am trying to assign that to the Group “Everyone” so that we all get emails but i get this error when i try to assign it.

The screenshot is from the UiPath Orchestrator, showing an error message that states "The account already exists. (#1004)" while attempting to assign a role to a group. (Captioned by AI)
The screenshot is from the UiPath Orchestrator, showing an error message that states "The account already exists. (#1004)" while attempting to assign a role to a group. (Captioned by AI)1813×1131 186 KB

Can anyone point me in the right direction on how this is supposed to work/be setup?

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@dave.mccourt

As per error the same user group already exists …try to editthe user/group and then assign the new roles you need

Cheers

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