Not having required Media Feature Pack installed.
Please check the below details and install the required patch (as per your OS) if not already installed:
Windows 7 update KB 2533623
Window 7 N update KB 968211
Windows 7 SP1 Update for Universal C Runtime
Windows 8.1 N Media Feature Pack KB 2835517
Windows 10 N Media Feature Pack KB4039813
Windows Server 2008 R2 update KB 963697 and the Desktop Experience feature
Windows Server 2012 R2
Please note that Windows Server 2012 R2 Standard and Datacenter require the Essential experience role, Essentials Media Pack, and lastly Update for Universal C Runtime.
Windows Server 2016
Citrix environments (!)
If this is not the cause then please check all other software requirements as well
Let me know if this was helpful