Emails from Existing Outlook Account Not Displayed in UiPath Studio

Help Studio
1

“When using Outlook (especially Outlook Desktop) in Studio to retrieve emails, how can I make the emails from an existing account appear if they are not being displayed?”

2

Hi @Customer_Happy
Welcome to UiPath,

Pls share the error/ activity screenshot for better help.
or
Ensure Outlook is open and online, set the correct Account and MailFolder in the “Get Outlook Mail Messages” activity, and restart Outlook if needed.

The image shows a UiPath activity titled 'Get Outlook Mail Messages' with its properties configured, including the account, folder, filtering options, and output settings. (Captioned by AI)
The image shows a UiPath activity titled 'Get Outlook Mail Messages' with its properties configured, including the account, folder, filtering options, and output settings. (Captioned by AI)920×437 32.6 KB

If helpful, mark as solution. Happy automation with UiPath

3

@Customer_Happy

Welcome to the community

while using desktop version of outlook the sync of emails might take sometime so we need to make sure outlook is opened and synced before using those activities

to avoid these it is advised to use imap,o365,gmail activities directly instead of outlook which rely on api and wont get effected with sync issues

cheers