Email Received trigger

Help Something Else
1

I added an Email Received trigger that has one Start Job activity to trigger a given automation. I wonder why the items that were executed did not appear to Queues > View Transactions at all. I can se from Automations > Jobs that email trigger worked and triggered the correct job, and all the logs (View logs from this job) are correct and automation seems to executed as supposed to. But why the executed items are not in the queue as transactions?

2

@ext-o,

The trigger will not add any queue item. This logic to add queue item should be added in a bot mostly dispatcher.

You can do one thing like

  1. Design a dispatcher to get the email details and add to queue item.
  2. On email received trigger trigger the dispatcher.
  3. Set up a queue based trigger to trigger the performer.
1 Like
3

Yes, I understand this. The process that it triggered normally creates the queue. When I use scheduled or manual trigger, the queue is created and I am able to view the transactions afterwards. But in when using Event trigger (email received), it seems that there are no recently handled items in the queue, eventhough the correct process was triggered and the job was done.

4

This is now resolved.

5

@ext-o,

Glad to know. What was cause and solution?