Email Automation in StudioX - Practice - SLA Assistant

Hi everyone,
I did not get the examples running for the html reply either. I also used Outlook desktop. It did not matter whether I was running the project in windows legacy setup or not. I think this problem occures because the oringinal mails we received from UiPath are all text-only mails.
If you go into the original mails and then change the formating options from “plain text” to “HTML”, it will work with the html format.
image (sorry this is a screenshot from a German outlook setup, but I guess you get the idea).
I think there are similar discussions regarding Studio, e.g. here Reply to outlook mail body looks plain - #2 by karthick
Hope this helps.
Best regards, Matthias