Duplicate mail sending issue when using the Send Outlook Mail Message activity

[sumouse (ChoboIT)]

When I use the Send Outlook Mail Message activity, I keep receiving the same email twice.

There is no problem when users send emails using Outlook.

Has anyone solved it?

[vrdabberu (Varunraj Dabberu)]

Hi @sumouse

Try to add some delay after Send Outlook Mail Message.

Send outlook mail message send the same email twice

Hi. I had the same issue. What was happening is it was sending the email, then the bot was finished and the machine logged out. It wasn’t giving enough time for the email to be sent, so it went again from the outbox when the next robot was run. The fix was just to add a delay at the end of the robot to give it time to fully send the email.

If this doesn’t work, try to use Send SMTP Mail Message. You can store your credentials, port number and server name in Assets and call them.

Regards

[ashokkarale]

@sumouse,

It’s best practice to add delay before you read emails from Outlook as outlook downloads the latest emails once started/opened.

Add delay after sending email as Outlook takes some time based on the size of the email to send. Outlook first creates the draft, then it moves to Outbox and then to Sent.

So add some delays before finishing bot execution as per your email size and the issue should be fixed.

Thanks,
Ashok

[Anil_G (Anil Gorthi)]

@sumouse

Are you using any retry around it?

Ideally you would not get multiple

Cheers