Dispatcher is not adding data to fields sometimes

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1

Hi ,

I have a bot with dispatcher where it will be adding queue to orchestrator along with values for fields in Queue details.

Bot is skipping adding data to fields even though there is data to be added to specific field. It is happening only for some times , Most of time bot is adding correctly.
I could not find reason behind it. can you please suggest any solution for this issue.

Thanks in Advance

2

@hemasai.06
Here some suggestions:

  1. Check for data consistency: Ensure that the data being processed by the bot is consistent and does not contain any unexpected variations or formatting issues. Inconsistent data could lead to incorrect or skipped field values.
  2. Review the automation workflow: Check the workflow of your bot, specifically the part where it adds data to the fields in the queue details. Ensure that the automation sequence is properly designed and that there are no missing or conditional steps that could cause the issue.
  3. Error handling and logging: Implement error handling mechanisms and logging within your bot. This can help identify any errors or exceptions that occur during the execution and provide useful information for troubleshooting. Review the logs to identify any patterns or specific errors related to the skipped field values.
1 Like
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@hemasai.06

To ensure data is coming can you please use log message before add queue item

Cheers

1 Like
4

Could you put a try catch around add to queue and display exceptions details for missed items. And Even display fields you are trying to add.

5

Do you get any errors, or is the data just missing?

One thing you could check: if you’re using variables, double-check the assigns (you assign values to them) and that you use the intended variables.