Device ID already activated, please help me

Installer(.exe or .msi): UIPath Studio

License type(Free, Trial/License code): Free

Studio/Robot version: 2018.2.3

Current behavior: Device Id already activated

Screenshot:

Hi all,

I just received my company laptop today and when I want to activate the studio,
following error on device id occurred. I suspect the laptop just cloned machine id and previous owner of the laptop probably already activated the enterprise version.

So my question is:

How to inform UIPATH team to delete my device id and is there any way to change the device id?

my device id: pCK/jS78n/9jM8fO/EXe

Thanks so much

Hi @mashy2

Refer the below post for reference

Hi @mashy2,
You may refer to this post by @ovi:

@mashy2 please download the latest Studio version 2019.4 and the error will be gone.
Check here:

cc. @anil @Jan_Brian_Despi

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Hi @anil5 and @Jan_Brian_Despi, @ovi

I have tried the solution last time and even install the new version, the same error occurs. :frowning:

Hi @mashy2,

Did you do a clean uninstall, by first uninstalling the studio and deleting all the old folders of uipath and then install again the new version

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