DefaultTenant disabled - Enable button grayed out and unclickable (Community Plan)

Help Automation Cloud
1

Hi all,

I’m a student on the Community plan and my DefaultTenant has been disabled. I’m the organization administrator and I cannot re-enable it — the Enable button on the tenant settings page is grayed out and unclickable with no error message shown.

What I’ve tried:

  • Clicking the Enable button directly — it is grayed out and does nothing
    • Hard refreshing the page
    • Signing out and back in
      **Technical details (for UiPath staff):slight_smile: After investigating the underlying cause, the portal’s own API call to the tenant toggle endpoint returns 401 “Missing authorization header!” when the button is triggered — meaning the portal backend itself is failing to authenticate the request. Additionally, the /identity_/api/checksession endpoint was intermittently returning 503 (Service Unavailable) at the time, which appears to be what caused the portal to disable the Enable button defensively.

This looks like a platform-side issue rather than a user configuration error.

Why this is urgent:
I have completed class projects in Studio Web stored in this tenant that I need to demo to my professor.

Any help would be greatly appreciated. Is there a known fix, or can a UiPath staff member manually re-enable the tenant?

Thank you!

2

@Basem_Misleh

You must have tried the Trial and now after trial expiry your license got reset to the Free version.

You will have to delete the Organization and recreate it. Remember you will loose your data while doing this so take backup.

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