Data Table Wizard Issues

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1

I’m running Studio Version 2023.4.7. I’ve designed several automations where I’m going into Service Now (using UI not API) to grab information about about change records or incidents. As part of the automation, I would go down to the “change Tasks” tab to find out some information about the tasks and i would use the extract data table activity to gather the info. See the screenshot below of the type of information i am grabbing:

image
image1652×242 26.4 KB

There appears to have been an update over the weekend at my company for service now and now it seems i cannot grab any reliable selectors, but the big issue is the fact that extract data table activity appears to no longer work. Studio does not see this information as structured data. When i use the data table wizard, it only picks up the whole screen. Any suggestions?

I also use an automation to click on the attachment section in Service now and use the extract data table to look at the attachments (screenshot below) and the activity won’t pick that up any more either.
image

2

Hi @chris.dease

Try changing the UI Framework to Active accessibility or UI Automation. Then try to indicate again.

You will see this option in the selector option window when you are indicating the elements.

If not works, try to do it with For each UI element activity.

Hope it helps!!

3

@chris.dease

  1. When you indicate is it highlighting the table? If not go to visual tree and check if you are able to get the table from there by expanding each element
  2. Try to use inspect element and then check if the table tag is present separately or not in chrome window

Cheers

4

can you provide a screenshot of what you’re referring to? Is this in the properties pane? I don’t see any options anywhere to do this. I’m not sure what has happened on this site. I also no longer have the option of fuzzy and strict selectors, image. I only have computer vision.

5
  1. it does not highlight the table. it only gives a highlight option to highlight the whole site when i’m using the data table wizard. i tried to use UI explorer to see if i could grab any element inside the page and explorer was also only giving me option just to highlight the entire screen.
6

@chris.dease

Did you check visual tree in ui explorer?

Also can you share which site it is?

Did you update studio? If so is the extension also updated?

Cheers