How to troubleshoot when Data Labelling option is not visible in AI Center?
Introduction
In this knowledge base article, a common issue where the Data Labelling option is not visible within the AI Center despite having the necessary permissions and roles is addressed.
Issue Description
There is Tenant Administrator role and have ensured that all the required roles and permissions for Data Labelling (View, Edit, Create, Delete) are enabled in the user profile. However, the Data Labelling option remains invisible, and this issue persists across all projects.
Possible Causes
The absence of the Data Labelling tab may be due to it being placed under a feature flag. If the system encounters difficulties while checking if this feature is enabled, the tab may not appear.
Troubleshooting Steps
Network Issues: To ensure this is not the problem, follow these steps:
- Check the network connection for any disruptions or delays
- Try refreshing the AI Center page to see if the Data Labelling tab appears
- Clear your browser cache and cookies to eliminate any potential data conflicts.
Browser Variation:
Different web browsers can sometimes behave differently. It is recommended to attempt accessing the AI Center using an alternative web browser to determine if the issue is browser specific. Report the outcome of this test.
HAR File Submission:
If the issue persists, share a HAR (HTTP Archive) file with us. This file will provide valuable information to diagnose the problem.
VPN or Proxy Usage:
If accessing the platform through a VPN or proxy connection, it might lead to network-related issues. If using a VPN or proxy, share the information that helps to pinpoint the problem.
Conclusion
The invisible Data Labelling option can be a perplexing issue, but by following these troubleshooting steps, helps to identify the root cause. If the problem persists after performing these steps, reach out to our support team with the provided details, including the HAR file, browser variation results, and information about VPN or proxy usage. Our team will assist in resolving the issue promptly.