Data Collection: UiPath Assistant Issues

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What is the right data to provide to troubleshoot issues with Assistant?

General Data

  1. Software product version (visible under the Preferences -> Help section)
  2. Installation Type (Service or User Mode)
  3. Description of the issue
  4. Steps on how to replicate the issue
  5. Timestamp (including the timezone) of when the issue occurred.

Console logs for the UiPath Assistant User Interface

  1. Open Task Manager and identify the UiPath Assistant process, right click on it and choose "End Task"
  2. Run CMD (works as a regular user as well), run the command "C:\Program Files\UiPath\Studio\UiPathAssistant\UiPath.Assistant.exe" --dbg. Expect an output like the one below (it is a sample)
cmd_assistant.PNG
  1. After the UiPath Assistant window comes up, click anywhere on it (just do not launch a process). Press CTRL+SHIFT+ i
  2. This will open a devtools window (as exemplified in the screenshot below)
  3. Reproduce the problem
  4. If the issue is related to any communication that UiPath needs to do with external resources, like Integration Service Connectors or Marketplace projects, logs should be written in the Network area of the console. If you want to collect network logs (aka a .har file), check the options "Preserve log" and "Disable cache". Reproduce the behavior, then click on the download icon to save the .har file.
network_console_assistant.PNG
  1. However, the Console menu always collects entries. Click on the "Console" menu, press Ctrl + A on the keyboard to select all the entries, press Ctrl + C to copy the entries, then paste them into a text file.

assistant_console.PNG

Logs:

  1. Run the DiagTool
  2. Select the profile "Studio/Robot/Activities issues"
  3. Accept all the default selections by clicking on "Next"
  4. Share the exported file with UiPath Support.