What data need to be collected for a terminal logs issue?
There are 3 main scenarios when it comes to terminal automation troubleshooting.
- Connection between UiPath and Terminal Emulator. Error message: "There was an error connecting to terminal. Error code: Error".
2. Unstable connection
3. Terminal automation activities issues.
Based on the scenario, the logs required vary slightly. The following information is required:
- Terminal Emulator used: Name and exact version. Usually, the terminal emulators have a Help or About section where this information can be found.
- Terminal logs - the default log file path is %localappdata%\UiPath\Logs\_Terminal.log
- Terminal Activity Package Version
- Connection Parameters from the workflow:
- Event viewer logs
- DebugView logs of the execution (for second and third scenario)
- Workflow sample (for second and third scenario).
Read more on Terminals And Mainframes.
ashokkarale