Data Collection: Terminal logs

[system]

What data need to be collected for a terminal logs issue?

There are 3 main scenarios when it comes to terminal automation troubleshooting.

1. Establish connection between UiPath and terminal emulator. Error message: "There was an error connecting to terminal. Error code: Error".

2. Keeping a connection stable.

3. Terminal automation activities issues.

Based on the scenario, the logs required varies slightly. The following logs are required:

• Terminal emulator used: name and exact version. Usually the terminal emulators have a Help or About section where this information can be found.
• Terminal logs - the default log file path is %localappdata%\UiPath\Logs\_Terminal.log
• Terminal Package Version
• Connection parameters from the workflow:

• Event viewer logs
• DebugView of the execution (for second and third scenario)
• Workflow sample (for second and third scenario).

Read more on Terminals And Mainframes .