Data Collection: Terminal logs

What data need to be collected for a terminal logs issue?

 There are 3 main scenarios when it comes to terminal automation troubleshooting. 

 

  1. Establish connection between UiPath and terminal emulator. Error message: "There was an error connecting to terminal. Error code: Error".

  

      2. Keeping a connection stable. 

      3. Terminal automation activities issues. 

 

Based on the scenario, the logs required varies slightly. The following logs are required:

  • Terminal emulator used: name and exact version. Usually the terminal emulators have a Help or About section where this information can be found.
  • Terminal logs - the default log file path is %localappdata%\UiPath\Logs\<shortdate>_Terminal.log
  • Terminal Package Version
  • Connection parameters from the workflow:

  • Event viewer logs
  • DebugView of the execution (for second and third scenario)
  • Workflow sample (for second and third scenario)