Data Collection: Selector Issues

News Knowledge Base
1

What information is needed to troubleshoot user interface selector issues?

Note

Make sure no active Screen Sharing, Screen Real-estate or other applications that interfere by adding an overlapping container are active. For example: Deskpins, Aquasnap, Adblocker Plus, etc.

Data Collection Steps

Provide the information below:

  1. Application Name and Build
  2. Provide a sample page of the application or a test account if possible. If not detail the technologies used in the selectors if these are known (Java, HTML etc.)
  3. Selector screenshot expanded and highlighted in UiExplorer

4. Provide the Process Explorer export of the UiExplorer process - see Data Collection: Using Process Explorer to troubleshoot file dependency issues (DLL).

5. Provide the DebugViewer log when replicating the issue - see Data Collection: Create UiExplorer logs for debugging

Attempt the same thing with different Frameworks (MSAA, UIAutomation). If none improves just provide one screenshot.