We are thrilled to announce the release in GA of CX Companion 2.0 !
CX Companion 2.0 built in Apps using our latest Unified Developer Experience, is a fully customisable , UiPath-powered productivity tool for Contact Center representatives that unifies customer context with AI agents, automations, and custom apps
- What does it do?
An embeddable interface for third-party platforms like Salesforce(OOTB) or can be used standalone. CX Companion enables contact center reps to view, run, and track automations , apps and AI agents based on the context of incoming case/requests.
- What are the benefits?
- Accelerated deployment with ability to customize, embed in host system like Salesforce or use it as a standalone module
- Boosts customer reps productivity with context-aware automations, Apps and AI Agents
- Reduces Average Handling Time (AHT) by avoiding searching through multiple systems
- Lowers training costs - driving faster, more efficient service delivery at scale
- Main Features
- Built with Studio Web Apps Template
Available as a Studio Web Apps template, offering full customisability and extensibility to fit specific business needs. - Flexible Deployment Options
Supports multiple form factors - embed directly within contact center representative’s desktops or run as a standalone application. - Out-of-the-Box Salesforce Integration
Comes with prebuilt integration for seamless deployment within Salesforce environments using the UiPath CX Companion SF Plugin. - Customer 360
Provides a unified, centralised interface that retrieves and displays 360-degree customer data, using the contextual data required for automations to avoid copy-paste operations when launching automations. - Actions - View and Launch Capabilities
Supports viewing and launching attended and unattended automations, apps, and AI agents built on the UiPath platform - directly from within the contact center representative’s workspace. Comes with pre-built mock automations, app and AI agent. Pre-fills process input argument forms with contextual data using dynamic form control. - Execution Visibility
Delivers clear visibility into the start and completion of automations, Apps, and AI agents, helping contact center representatives track the execution outputs.
- Built with Studio Web Apps Template
- CX Companion 2.0 is here
Try it out now in
Studio Web: studio.uipath.com
Also Available at UiPath Marketplace CX Companion 2.0 - RPA Component | UiPath Marketplace | Overview
- Release Notes: Studio Web - October 2025
- User Guide : Studio Web - CX Companion App
This GA release marks a major step in offering this productivity tool where UiPath Apps in Studio Web plays a new role of unifying agents, automations and humans under a single surface. We can’t wait to see the impactful solutions you’ll build with it!
More power to our developers!
Big shoutout to tireless teams from Apps, Studio Web, Alliances, Activities, IS, Marketplace and Identity teams who worked really hard to make this a reality!