CV "Response from the server is not valid"

Hi, I have a problem regarding CV in UIpath. I am working on Costumers VM via remote desktop. I am connected to a costumers VPN. I am trying to navigate in an app (custom app of a client) using CV. But sometimes when a robot is running I get the error “Response from the server is not valid”.
This error appears randomly, and I have no idea why.
My guess is that there is something wrong with the Firewall or ports on costumers network. If somebody knows anything about that please write me.

Hello @tomaz

Please refer the below post. Is the connectivity stable? Because the issue is happening only sometimes. If its a firewall restriction always it should throw the error.

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