CV is off on Remote Desktop Connection

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Hi all,

I am working on a remote desktop connection and have this two problems:

  1. When trying to find a selector for a click-activity the highlighted area is about 1 cm off to the lower-right.

  2. Also when i try to indicate something with a left-click, nothing happens except that the text in the “Selection Options”-Panel changes to: “Click & drag to define an image-based target/anchor”.
    This can be solved by simulating a left click with mouse key on my keypad (ctrl + alt + num and +). But the selected element is also off to the lower-right.

When my co-workers are working on the remote desktop connection, everything works fine.

I have no clue, what to do to solve this, because i can’t find anything on this forum. So if anyone has an idea, i would love to hear it!

Thank you all,
Florens

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@florens.vosskoetter

Is the remote runtime installed?

If yes then if you are inficating little off then is it getting clicked?

Looks like a resolution or zoom issue …try adjusting it

Cheers

3

Hi Anil,

thanks for your fast reply!

Yeah, the remote runtime is installed and when i click, with the workaround mentioned above, not on the element but a bit left and above the element, it gets selected.

I also tried to adjust the resolution and zoom of the rdp-connection, but it doesn’t solve the problem.

Cheers
Florens

4

@florens.vosskoetter

Try changing the local display settings and see…is the local set to default values only?

Cheers

5

Thanks Anil for your help!

The problem was the remote desktop itself. There were many updates missing.

I updated and restarted it and now everything works great!

Thanks for your help,

Florens

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