Custom Values Are Not Visible After Editing An Existing Idea

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1

Resolution when Custom values are not visible after editing an existing idea in Automation Hub.

Issue Description:

After filling in the value for a custom field(created through a customized assessment) while editing an automation idea, the values are not saved.

However, performing an API call for querying this idea, it can be noticed that the custom value entered is populated as expected in the JSON response, even if in the Automation Profile interface is missing.

Attached can be seen an example for the custom field - "Monthly Working Hours" for which the value is not displayed in the Automation Profile of an idea.

Still, through Open API, querying the automation details, the value of this field is correctly populated.

Resolution:

In some cases, after customizing an assessment, a refresh might be needed in order for the ideas to reflect the new template.

  1. Navigate to an affected idea, edit it, scroll down to the "High Level Assessment" section and change the current High Level Assessment version to the Default one.

  1. Then, perform another update to move it back to the customized one. In this way, the value of the customized field should be successfully updated in the UI as well.



2

It’s difficult to provide a specific solution without more information about the context and software application you are using. However, here are some general troubleshooting steps that may help:

  1. Check your settings: Make sure that your custom values are set to be visible in the software application you are using. Check the application’s documentation or settings menu to ensure that your custom values are enabled.
  2. Refresh the page or restart the application: Sometimes, custom values may not appear immediately after editing an existing idea. Try refreshing the page or restarting the application to see if the values appear.
  3. Check for data syncing issues: If you are working with a cloud-based application, check to make sure that your data is syncing properly. This can be a common issue if you are working on multiple devices or if there is a connectivity problem.
  4. Contact customer support: If none of these troubleshooting steps work, consider reaching out to the software application’s customer support team for assistance. They may be able to provide specific guidance on how to resolve the issue.