Current User Does Not Have An Email Set( #3004)

Why are some users getting a #3004 error while trying to access Insights via Orchestrator?

Insights essentially leverages Orchestrator for authentication. For that reason, when a user tries to access Insights via Orchestrator, the Orchestrator tries to provision the user based on the user's associated email address.

The #3004 error is encountered when the particular user that is trying to access Insights does not have an associated email address in the Orchestrator.

Perform the below:

  • Open Orchestrator and navigate to "Tenant --> Users"
  • Select your affected user and click on "Edit"
  • Add an "Email address" for the user within the settings

  • Save changes made and retry accessing Insights via Orchestrator, and verify.