Could not start executor. The user name or password is incorrect. (Exception from HRESULT: 0x8007052E)

[Ala_Abouda]

Hello,

Could not start executor. i Have a failed Message.

Note : port 443 between the VM Orchestrator and VM Robot is open in both sessions

Thx

[Pablito (Pawel Wozniak)]

Hello @Ala_Abouda,
Have you tried steps described in this topic?

Could not start executor. The user name or password is incorrect. (Exception from HRESULT: 0x8007052E) - Troubleshoot steps

Please follow the below approach: 1. Kindly open the Robot settings in the Orchestrator window & reapply the Robot Password. You will have to provide both domain\username and password for Orchestrator to create a Remote session on Robot /Studio machine. Username - If your Robot username is in a domain please write it in the “domain\username” format. Password - Provide the password to login to the Host machine. Verify now 2. Go to services.msc and look for the service “UiRobot” and ch…

[Ala_Abouda]

I did the same thing and still have the same problem

[Ala_Abouda]

Is there a method to check the connection is good to orchestrator from the robot.
Thx

[Palaniyappan (Forum Leader)]

Kindly check with whether the domain name is right or not buddy

Cheers

[AnandKumar26 (Anand Kumar)]

Were you able to Login Manually, then please check the domain name, user name and password along with the Machine Name

[Ala_Abouda]

yes, I did the tests. but with Orchestrator does not work.

[AnandKumar26 (Anand Kumar)]

Sorry for the delayed reply. Has the issue been resolved?

[Ala_Abouda]

yes, it’s good, I redid the installation of the robot and it’s good

[AnandKumar26 (Anand Kumar)]

Great!!!

[lming]

I check domain and password solved this problem