"Could not find certificate with subject xxxxx. Make sure there is such a certificate in local machine\personal store" error

While installing Orchestrator, getting a pop-up with an error message - "Could not find certificate with subject xxxxx. Make sure there is such a certificate in local machine\personal store" .

 

Scenario 1: Self Signed Certificate not available in personal Store. 

Solution: Refer to sections "Exporting Self-Signed Certificates" and "Installing Self-Signed Certificates" from guide https://orchestrator.uipath.com/docs/using-a-certificate-for-the-https-protocol   

 

Scenario 2: Certificate generated for a different computer name.

Solution: Follow the below steps:

  1. Open "Run" and type certmgr.msc to open the certificate manager
  2. Expand the "Personal" folder and under the same, expand the "Certificates" folder.
  3. Find the certificate and double click on it. 
  4. Check "Issued To" under the "General" tab. 
  5. Find Full Computer name 
    • Go to Control Panel. 
    • Navigate to "System and Security\System"
    • Here, you should have "Full Computer Name".
  1. If "Issued To" and "Full Computer Name" is not the same :
    • In case of Self Signed Certificate, generate a new one. Refer to section "Creating a Self-Signed Security (SSL) Certificate and Deploying it to Client Machines" from guide https://orchestrator.uipath.com/docs/using-a-certificate-for-the-https-protocol 
    • In case of Domain Certificate, refer to the section "Creating a Domain Certificate on the Web Application Server" of above-mentioned guide.
  1. Import the newly generated certificate in personal Store the same as Scenario 1. 

Scenario 3: Invalid certificate. 

Solution: In case the certificate is invalid (either the certificate is expired or is not generated properly etc), generate a new one. Refer to step 6 from Scenario 2.