Could not connect to UiPath Robot Service. make sure the service is started - Troubleshoot steps


Could not connect to UiPath Robot Service. make sure the service is started

Troubleshooting steps

From the snapshot, it’s evident the Robot service is running.
However, please try the below approach & verify after each if it works in your environment.

Approach 1:
Restart the service manually and check if you are able to Run it back:
Go to:
Run-> type services.msc->uipath robot-> Right click and start

If the options Stop & Restart is not visible, please open services in admin mode.

Approach 2#

Go to Start > Run > and type regedit

  1. Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
  2. With the control folder selected, right click in the pane on the right and select new DWORD Value
  3. Name the new DWORD: ServicesPipeTimeout
  4. Right-click ServicesPipeTimeout, and then click Modify
  5. Click Decimal, type ‘180000’, and then click OK
  6. Increase the value of WaitToKillServiceTimeout to 18000
  7. Restart the computer

Approach 3:
Generally, this issue can be caused by incorrect permissions. You may try the following steps to troubleshoot the issue.

  • Go to Start > Run > and type regedit
  • Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
  • Right click on the control folder and go to Permissions. The permission for control panel will open.
  • Select the user with which you have logged in and “Allow him full control”. If the user is not added then add the user and give full control to the user.
  • Kindly reboot the system post changes are applied.

In case you don’t have necessary permission, kindly reach out to internal IT team of yours to update the configuration changes.

Approach 4:
If still facing the issue after applying the above changes then

  • Check if some policy is enabled, if yes, disable the proxy and try again.
  • Check with your IT team if something is restricting UiRobot.exe service like antivirus, or some organization policy, etc.
    They will definitely be able to help you with the issue .