Could not connect to the server (#101)

Help Insights
22

Hi @Chris_Lawson, I am using orchestrator 21.4.1 and Insights 21.4.0 and have a very similar issue to the above, I can click the link to create a dashboard from within orchestrator and it takes me to the insights server and allows me to create custom dashboards and can interrogate the data from orchestrator so its clearly linked. However, I get the error 101 and it will not display and created dashboards in orchestrator.

I have attempted to log into insights itself using its own url and the admin password specified at the time of insights installation, rather than authenticating via orchestrator, in case there is any configuration settings to change there, and I also get an error authenticating, basically stating that the password is incorrect. I am convinced it is the correct password.

Can I perform an install over the top of the existing insights installation on the insights server using the installer, and specify a new password? or will this break anything?

Regards,

Alex Smith

23

Before you try to open a dashboard from Orchestrator can you please press f12 in chrome and go to console and see if there are any errors when you try to open the dashboard. Typically, 101 are related to cert or CORS issue.

You can change the password via the Insights installer by going to Add/Remove programs and finding Insights and selecting Modify. However, you will need a valid insights login to change any setting. If the Installer also throws an error on the password you can check the temp directory for a log file which might provide you some info. Should be something similar to ‘C:\Users\uipath\AppData\Local\Temp\InsightsInstallerExecuter.log’

Installer Modify options :

image
image847×672 36.7 KB

24

Hi @Chris_Lawson,

Many thanks for the speedy response. I forgot to mention I am mainly using Edge (chromium, so unsure if the same applies given its a similar browser, sharing underlying code).

When opening console I get the following:

InsightsError
InsightsError1088×82 9.85 KB

and it appears to be the same issue when I attempt to access via Chrome.

To clarify, I need a valid insights login in order to modify the install and change the existing pasword?

Regards,

Alex Smith

25

Yes, you need to authenticate to insights before changing the configuration via the installer.

It looks like you are using a FQDN for orchestrator and just the machine name for insights. This is why you are getting a CORS error in your console. I would suggest you log a support request as there is a work around, but would need to login to insights as the user created during install which is currently blocked.

26

Many thanks Chris,

I will log a support request as advised.

Thank you for all of your assistance and advice.

Regards,