Connection often failing

[Gustavo_Lopes (Gustavo)]

Hi!

I have had many problems with the connection of the robot to the Orchestrator.
Right after the connection is established, it fails.
Then I update by the button on the robot and it goes back a few seconds, then it falls again.
I saw in another topic to use domain \ user. The configuration is already this way.
Does anyone have a clue as to what might be happening?
In the first photo I’m disconnected, so I press the button to update and it stays connected for a few seconds, then disconnects again, returning with the status of the first image.

[mahesh.kumar]

Hi @Gustavo_Lopes - You should have some error logged in in event-viewer.
Most probable reason of this is network connectivity. If you are using enterprise edition of UiPath, you can raise a ticket for our support team.