My form has file component to the user attach some files, but everytime a file is attached the Action center shows the message “It was not possible to connect on server”.
Also, after 60 seconds this message appears:
Note: I don’t think that is a storage bucket’s error, because I’m using HTML element component to create a hyperlink to user download a file from the same storage bucket.
Did you follow the instructions here?
You dont give enough detail on what you actually did to help us debug further
Hi @Jon_Smith, which instructions should I follow?
About the details:
Some transactions of my process need a csv file with some items and prices to execute. I’m using Action center so the user can easily attach this file to the robot continues the execution.
These are the properties from my Create form task activity:
And this is how the File component is configured:
This is the first time i’m using this component, so I’m probably doing something wrong.
Damn, sorry. I forgot to include the link.
Based on your screenshots, I think if you just added the component its not enough, you need to set up the arguments for the form in the correct way for the file details to be passed to it.
The link I gave has clear examples I have implemented successfully.
@Jon_Smith even with all the arguments configured the error persists. I guess this is happening because i’m not using persistence on my robot. My robot was developed using reframework, and everytime an action is created the robot creates a queue item with the action id and raises a business rule exception, so the next transaction is executed.
Do you have any ideia of what is happening?
Indeed your setup might be breaking something, but tell me, if you arent using persistence how are you getting the information back from the form?
@Jon_Smith when an action is created, also a queue item with the action_id is created. When the robot runs again it will check if the action was solved, in negative cases it creates the item again and again until the action get solved. I’m using this way because the business area check the erros just at the end of the month, and i don’t want a lot of robots on suspend mode.
By the way, i have solved the connection error while attaching files. Looks like it was just a bug, i just created another forms with the same configs and workded fine!
I was going to ask further questions on your setup, but if you fixed the bug its not needed so all good!
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