Connected to Orchestrator but unable to retrieve a license

[carmen]

Hi Guys! I was doing some updates and not sure what happen here.

Can someone help me please?

Here some screenshot to see what is my error.

[parvathi_ayanala (P@89)]

Hi @carmen ,
Please check this video .

UiPath Orchestrator New Version (2022) | By Rakesh

[carmen]

Hi @parvathi_ayanala I saw your video in another post also but is not working … I try to delete all the previous things that I have in the orchestrator previosly and I am getting this

I have an old account …so I am trying to activate again …and is not working …

[parvathi_ayanala (P@89)]

can you please tell me whether the machine name in the robot settings and the machine name in the folder match or not

[carmen]

yeap are the same …just wondering how I can delete the previous robot created? maybe that is a problem…

I would like start again from scratch

[parvathi_ayanala (P@89)]

yes. you can start from scratch. it will be clear

[carmen]

I deleted almost everything …not sure how to delete the robots …any clue?

[parvathi_ayanala (P@89)]

go to the default folder >Robot> select and Delete.
Follow the steps from the video . Yesterday i faced the similar issue. This video helped me

[carmen]

I dont have a default folder …

[carmen]

I guess I will start from deleting the tenant … and will try to follow the video …

[carmen]

I did that and woks fine … just deleted everything … and following the video works …thanks