Connected to Orchestrator but Uipath assistant is unable to retrieve license

Help Studio
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I just changed my computer’s password to log in and now I’m not connected to the robot in Studio. I tried looking in Services to see if I can restart it, but Uipath is not listed. I’ve tried signing in and out, didn’t work.

When I go to Orchestrator it says I’m connected. I don’t know how to fix this and I can’t run anything in Studio without being connected to the robot.

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Hello @elisa.sacchetti

So open Services in your machine

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Se whether the Uipath Robot is in running state if not right click on that and refresh

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Or you can check whether any service is in running in the task manager-> Details

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if not go to this path and double click on the RobotJs.userhost and robotjs.servicehost and try again

Regards
Sudharsan

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C:\Users\Your user name\AppData\Local\Programs\UiPath\Studio

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Hello, @elisa.sacchetti

Welcome to UiPath community!

Please try the steps in the below link

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Open a cmd.exe console from Start and run this command and provide the screenshot:

sc query "UiRobotSvc" | find /i "failed" 2>&1>nul && echo.'Ui Robot service is not installed' || (sc query "UiRobotSvc"| find /i "running" 2>&1>nul && echo.Yes || echo.No)

Also, check this Testing licence robot status disconnected - #10 by marian.platonov

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