Connect Assistant to Orquestrator error

Hi, I’m facing an issue when trying to connect the assistant to the orchestrator (cloud) in a VM. I get the message: ISettingsOperations.ConnectToServer threw System.Net.WebException: “The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel”.

We are kinda lost, the company says that the certificates are correct and that TLS is enabled in the VM.
We are also checking if some urls could be blocked, but we still can’t find the error.

Thanks for any help on this.


Did you store Certificate to trusted root in Robot VM ?

If not try installing the certificate in Robot VM and try to connect

Hope this may help you


Hi, Try this.

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Thanks! I got the company to install some certificates and it worked!

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