Complaint Dispatch

Complaint Dispatch

Use Case Description

The use-case involved automation of extracting the complaint details (Batch Number, Medicine Name, Proof in the form of video or photos, supplier etc.) about medicine lot that gets dispatched in market. All the details are extracted from a application, it’s priority is analyzed based on business rules and a dynamic mail is created containing all the required details, attaching all the proofs and is then sent to a concerned marketing team on-field to investigate it.



Other information about the use case

Industry categories for this use case: Healthcare Pharma

Skill level required: Intermediate

UiPath Products that were used: UiPath Studio, UiPath Orchestrator

Other applications that were used: A web portal specific to the client, Sharepoint, Excel, Outlook

Other resources: -

What is the top ROI driver for this use case?: Accelerate growth and operational efficiency