Communication Mining instance has been updating for XX hours

[system]

Communication Mining instance has been updating for around XX hours where the usual time is 30 min max.

Issue Description:

Communication Mining instance has been updating for around XX hours where the usual time is 30 min max.

Resolution:

1. Try to Hard refresh the browser page / try different browser / try incognito browser.
2. You can assign an annotation to trigger retraining. (In other words you can label a message to trigger the retrainner).
3. If there are no newer messages to annotate you can also try deleting a annotated label - This also retrigger the trainer.

Contact UiPath Product Support: If issue persists, create UiPath Support Ticket for further troubleshooting

1. Provide the API name & Dataset ID: Navigate to Communication Mining >> Project >> Settings >> Dataset >> "Dataset ID" (as shown below:) "Copy the response" share it to the ticket .
   
2. Generate a HAR file.
3. Right click on the webpage >> Inspect >> "Network" >>(/_private/datasets/<project_name>/<dataset_name>/labellers/status) As shown in the below screenshot
   
4. Cloud URL:
   1. Support ID:
   2. Tenant Name:
   3. Project Name:
5. Click on "Settings Gear" >> My Account >> Copy as shown below
   
   1. UiPath account ID:
   2. UiPath tenant ID:
   3. Legacy user ID:
   4. Legacy tenant ID: