Command line licence activation for Robot not taking?

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1

Enterprise, robot only, no orchestrator. Exe 2018.4.5 installer

On a fresh machine, fresh install of Robot (no Studio, no Orchestrator), when the user attempts to run a workflow, they are met with the popup that says something like “Please activate a licence before using Robot.”

This is expected.

Then, following https://robot.uipath.com/docs/regutil-command-descriptions , we used

regutil.exe activate /email=abc@email.com /code=xxxxx

This didn’t yield any output message in command line, but seemed to action something.

Unfortunately Robot’s behaviour hasn’t changed: user still gets the same ‘please activate’ popup when attempting any run. Below is the powershell session showing the exact commands run, including get-info responses after ‘activation’ (and ‘deactivation’ as this is a test machine to reproduce the issue).

Am I stuffing something up here? We also tried restarting Robot and pc after activation with seemingly no change.

I will contact support shortly if needed - just thought if there is a simple solution, it is worth having on the public forum.

PS C:\Program Files (x86)\UiPath\Studio\UiPath> .\Regutil.exe activate /email=abc@email.com     /code=xxxxxxxxxx
PS C:\Program Files (x86)\UiPath\Studio\UiPath> .\Regutil.exe get-info
License code: xxxxxxxxxx
License status: -115
Device id: yyyyyyyyyyyyy
Error #20: Cannot read license expire date: -6003, error description: Lookup of tag failed
Maintenance expire date: not set
Subscription expire date: not set
User defined field "Attended": not defined
User defined field "Unattended": not defined
User defined field "Free": not defined
User defined field "Dev": not defined
User defined field "AttendedConcurrent": not defined
User defined field "DevConcurrent": not defined
PS C:\Program Files (x86)\UiPath\Studio\UiPath> .\Regutil.exe deactivate
PS C:\Program Files (x86)\UiPath\Studio\UiPath> .\Regutil.exe get-info
License code: xxxxxxxxxx
License status: -6
Device id: yyyyyyyyyyyyy
Error #20: Cannot read license expire date: -6003, error description: Lookup of tag failed
Maintenance expire date: not set
Subscription expire date: not set
User defined field "Attended": not defined
User defined field "Unattended": not defined
User defined field "Free": not defined
User defined field "Dev": not defined
User defined field "AttendedConcurrent": not defined
User defined field "DevConcurrent": not defined
PS C:\Program Files (x86)\UiPath\Studio\UiPath>
PS C:\Program Files (x86)\UiPath\Studio\UiPath>
2

The problem was that my company firewall was blocking the online activation.

To fix, use the command line process for offline activation as detailed in the link in OP :slight_smile:

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