Cloud Platform Outage - Jan 30, 2020

Cloud Platform Outage - Jan 30, 2020

Hi everyone,

The Cloud Platform is currently experiencing an intermittent outage that is affecting some customers for limited periods of time. Our team is fully engaged on this and is working around the clock to identify the root cause and mitigate the issue.

For latest updates on the status of the issue and to get notified when it gets resolved, please visit and subscribe to updates from there.


  • Customers may not be able to connect to the cloud orchestrator or cloud portal
  • Robots connections to the cloud orchestrator may fail

These symptoms are not persistent. They have been happening on and off during the past 24 hours. The issue is impacting both Enterprise and Community cloud customers.

We will report back here once the issue is resolved.