Cloud Insights user cannot receive the schedule delivery report
Issue: Cloud Insights user cannot receive the Schedule delivery report after putting the email address in the following screenshot.
The issue only happens to some specific users, first step is to confirm that the email was not filtered as spam and put in the junk box.
Reason: We utilize SendGrid as a service to send notifications to customers (Looker → SendGrid → Recipient). If only specific users got blocked, then the looker part should be OK. We can check if the email was blocked at SendGrid level and fix it.
Solution: Follow the steps below to check the failed email.
Step1: Open 'SendGrid' app in https://myapplications.microsoft.com/.
Step2: Select 'activity' tab in the left panel.
Step3. Use the filer to find the failed email.
When checking the status of the email, it would be 'dropped' with error message 'this email was not sent because the email address previously bounnced. If you believe they should receive this type of email in the future, remove them from the Bounces suppression group.'.
Then it can be removed from the group to unblock upcoming emails.
Step4: Go to Bounces under Suppressions menu and remove a recipient form the list. Additionally, Bounces page showing a reason of putting to the bounces group.