Chrome Extension installed successfully but it does not show up in Chrome or Edge

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Chrome Extension installed successfully but it does not show up or reflect in Chrome/Edge browser

Issue Description

Chrome/Edge Extension installed successfully, but it does not show up or reflect in Chrome even though there is no Policy enforced by IT/Organization.

The Chrome extension, does show up even when installed via the Command Line:

cd "C:\Program Files\UiPath\Studio\UiPath\"
.\SetupExtensions.exe /ChromePolicyGlobal

Or by:

.\SetupExtensions.exe /Chrome-Policy-Offline

Resolution

Approach 1: Try installing via CMD prompt.

  1. Open Command Prompt. (Run as Administrator).
  2. Navigate to the installation Path.

The default Path: cd "C:\Program Files\UiPath\Studio\UiPath\"

  1. Run ".\SetupExtensions.exe /MANUALPERMACHINE"
    1. NOTE: MANUALPERMACHINE - The Chrome Extension is installed for all users, the equivalent of calling the /ChromeGlobal command using the SetupExtensions tool.
    2. NOTE: MANUALPERMACHINE - The Edge Extension is installed for all users, the equivalent of calling the /Edge-Chromium-Global command using the SetupExtensions tool.
  2. Make sure to enable the extension manually by navigating to "Manage Extension".

The extension is not enabled by default when installed for "All Users". Each user needs to manually enable it.

Approach 2: Installing via Studio/Robot (If the Robot was installed in Service Mode with no Studio, and you used the UiPathStudio.msi file (Administrator privileges are required)

  1. Open Control Panel >> Uninstall a Program >> Right Click on "UiPath Studio" >> Change
  2. A new window is populated (as shown below)

kb-0EMPa00000LGHjx.png979×692 37.1 KB

3. Wait for the installation change to Complete.

4. Make sure the Chrome Browser is closed.

5. Open "UiPath Studio"

6. Navigate to "Tools" >> "UiPath Extensions" >> Chrome/Edge Extension >>Drop Down >> Select "All Users" (as shown below)

kb-0EMPa00000LGEJ4.png1207×642 53 KB

7. Open Chrome / Edge - respective browser

8. Extension should be installed.

9. Make sure to enable the extension manually by navigating to "Manage Extension".

Extension is not enabled by default when installed for "All Users". Each User needs to manually enable it.

Approach 3: If you are installing Unattended Robot Extension via CMD

  1. Open Command Prompt. (Run as Administrator)
  2. Navigate to the installation Path.

The default Path: cd "C:\Program Files\UiPath\Studio\UiPath\"

  1. Run "UiPathStudio.msi ADDLOCAL=DesktopFeature,Robot,RegisterService,ChromeExtension CHROME_INSTALL_TYPE=MANUALPERMACHINE /Q "

To install both Edge and Chrome, run "UiPathStudio.msi ADDLOCAL=DesktopFeature,Studio,Robot,ChromeExtension,EdgeExtension CHROME_INSTALL_TYPE=MANUALPERMACHINE EDGE_INSTALL_TYPE=MANUALPERMACHINE /l*vx c:\temp\uipathlog.txt /Q"

  1. Upon installation, open Chrome/Edge browser and validate if the extension is installed successfully.
  2. Make sure to enable the extension manually by navigating to "Manage Extension".

The extension is not enabled by default when installed for "All Users". Each User needs to manually enable it.

Contact UiPath Product Support:

If the issue persists, create a UiPath Support Ticket for further troubleshooting and include:

  1. Studio Version
  2. Navigate to the respective browser and search for "chrome://policy/" or "Edge://policy/" >> More Options >> Export the Policy -- Attach it to the Support ticket.
  3. If any documentation is referred to, please attach the related docs links.