Challenges Viewing User Information Beyond Username in Orchestrator Following UiPath Automation Cloud SSO PingOne Configuration

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1

After following the 'PingOne Configuration Guide' during the SSO configuration, why is it that only the usernames are visible in Orchestrator, and not any additional user information? Furthermore, in the Automation Hub, why are details such as Job title, City, Department visible, but not the usernames, especially when they're expected to be imported from PingOne?

  1. Navigate to Automation Cloud > Admin > Security settings.

  2. Select the first option 'All available methods and save the changes.

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  1. Then, re-enable the SAML SSO option, reconfigure the Provisioning Rules one more time, and then save the changes.

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You can read more here - Configuring the SAML integration in UiPath Automation Cloud.

4. Check if the issue is alleviated.