Submission type
Healing Agent Challenge
Name
Ranveer Singh Thakur
Industry category in which use case would best fit in (Select up to 2 industries)
Information technology and services
Complexity level
Intermediate
Summary (abstract)
There is web application which we are leveraging it to manage the medical record requests from provider which includes creating, updating and assigning the work items (Chase IDs). And we have built a process using UI automation to do so (APIs were not provided).
Detailed problem statement
It is third-party web portal. They rollout updates to their website every month, so it breaks up our process.
Most effected UI Elements are Dropdowns and tables.
Detailed solution
Fixed It Without Healing Agent: To fix it we change few UI element’s selectors and sometimes page settings like adjusting the zoom percentage of the web page.
Fixed It with Healing Agent:
What initially broke and why?
It is third-party web portal. They rollout updates to their website every month, so it breaks up our process.
Most effected UI Elements are Dropdowns and tables.
How does the Healing Agent resolve it?
It made more efficient, it worked without changing any selectors.
Any insights you gained from the fix?
It gave us more insights about the changes that effected the workflow due to UI elements changes.
Expected impact of this automation
The process is built for all the MRR which comes from the provider
ROI is increased efficiency by 60% and reduced manual workload by 70%. Following the HIPAA compliance, NO NPI data attributes are stored in queues and Credentials are stored in Assets for encryption.
Automation Applications
CRM
Integration with external technologies
n/A
TO-BE workflow/architecture diagram (file size up to 4 MB)
Other resources
N/A