Cant see the robots in my account on Orchestrator

Installer(.exe or .msi): 19.2.0.0

License type(Free, Trial/License code): I have code

Studio/Robot version: 2019.2.0

Current behavior: Cant see the robots in my account on Orchestrator and Studio seems to be Offline suddenly. Its been working since last 3 weeks perfectly.

Screenshot:

Hi @Harinder_Bommakanti

I would strongly suggest you to disconnect your Robot and let your Studio update to the latest 2019.4.0 version.

See here on the steps:

(you don’t have to do the Beta, but you do need to follow the steps to allow your Studio to update)

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I created a new tenant/account and setup the queues again, it worked. Am currently using the trail version. Can I use the existing license code to upgrade new tenant/account?

I your question is whether you can update your UiPath components (Studio, Robot, Orchestrator) with the same license code, the answer is yes :slight_smile: