Can't login to Orchestrator on premise after installed first time

Help Orchestrator
,
1

Hi i have the issued after installed Orchestrator on Server and try to login first time i type account is admin and password is admin123 the same when config the install . But it had error like in picture

The webpage displays a "Not secure" connection warning and a "You are not authenticated! (#0)" error message on the UiPath Orchestrator login screen. (Captioned by AI)
The webpage displays a "Not secure" connection warning and a "You are not authenticated! (#0)" error message on the UiPath Orchestrator login screen. (Captioned by AI)1105×847 27.3 KB

2

@B_o_D

Can you please check the event viewer logs on the orchestrator machine…that would provide more info about the exact error occured

Cheers

1 Like
3

The image shows the Event Viewer application with numerous warning logs related to the "Orchestrator" source, detailing an issue with an analytics module's license check. (Captioned by AI)
The image shows the Event Viewer application with numerous warning logs related to the "Orchestrator" source, detailing an issue with an analytics module's license check. (Captioned by AI)1163×767 64.8 KB

is this one or any detail i can provide ,tks

4

@B_o_D

try this make it disappear

https://uipath.my.salesforce-sites.com/CaseView/articles/Knowledge/Orchestrator-Service-Analytics-Module-Error?lang=en_US

also do you see any error? and in the info log related to sql does it show connected?

cheers

5

sorry i don’t understand this one, can you explain to me in detail , tks <3

6

@B_o_D

check these info logs pertaining to connection between orchetsrator and sql…generally this issue occurs there

image

and are there no error logs at all? ideally you should be having one if auth fails

cheers

1 Like
7

The image shows an Event Viewer window highlighting an unauthenticated user login event and SQL Server Management Studio in the background displaying its Object Explorer panel. (Captioned by AI)
The image shows an Event Viewer window highlighting an unauthenticated user login event and SQL Server Management Studio in the background displaying its Object Explorer panel. (Captioned by AI)1582×861 91.2 KB

here is the lastest when i try use acc : admin and pass: admin123 as the same when config the install

8

as i understand the first time login after installed the orchestrator you type admin and pass is the one i choose when config the installation right. With this error i check the db in sql server and query the db.userlogin it empty like img below

The image shows an SQL Server Management Studio interface, displaying the Object Explorer with a list of database tables on the left and a query window on the right with an executed SQL SELECT statement and its results below. (Captioned by AI)
The image shows an SQL Server Management Studio interface, displaying the Object Explorer with a list of database tables on the left and a query window on the right with an executed SQL SELECT statement and its results below. (Captioned by AI)1244×506 34.2 KB

9

@B_o_D

did you set password here

cheers

10

yes, i can sure that this one is correct .

11

@B_o_D

Did you set same password for all?

Ideally you should use tenant password incase you are trying orchestrator…if you are trying management/admin url then the admin password

Please check this and use correct url

This image contains an informational note instructing the host administrator to use provided credentials and write "host" in the Tenant Name field when logging in, with a link for additional details. (Captioned by AI)
This image contains an informational note instructing the host administrator to use provided credentials and write "host" in the Tenant Name field when logging in, with a link for additional details. (Captioned by AI)828×374 73.3 KB

Cheers

12

yes i set same pass for all , now i try to login first time and type admin and same pass but it returned error like i mention in topic . I try to reinstall but it still had that error, i’m not working with sql much so, i’m stuck what step i’m wrong .

13

Hello @B_o_D

Perhaps clearing browser cache will help.
And remember to select the correct “Organisation” on the login form.

orchestrator organization

Regards
Soren

14

@B_o_D

you changed the host and then gave the details?

cheers

15

i leave the Orginization is Default which is Host , because this is the 1st i login.

16

this is the logfile
logfile.txt (337.3 KB)