Can't find Element on other machine in Citrix

Hi everyone,

At the moment, I’m working as a developer for an housing company. We make an automation in Microsoft Dynamics NAV. The robot needs to navigate in the top bar, the same as in Windows Explorer. I run in to the problem that the robot can navigate on my PC, but not on my colleague’s PC. We both work on Citrix, but my colleague has another resolution. It looks like my colleague’s environment can’t find the element of the top bar…

The question is how we can prevent this happening in the future… Does someone has an answer on this? Thanks in advance for your help :slight_smile:


Welcome to forums

If you have used any Image based activities then there you can see this type of issues when the resolution changes

Better to use Element Exists / On Element appear activities if you have the direct access to the application.

If you are using in Citrix environment then it’s better to use CV activities

Hope this will help you