Cannot Update Orchestrator License Due To Error 1908

Resolution fix when it is not possible to update Orchestrator license after it was extended either in online or offline mode due to following error message:" Update failed! Please remove some Development robots to match the number of defined licenses. (#1908)" .

Issue Description: The Orchestrator license is extended after expiration and the product StudioPro is added to the bundle. Implying that it was not covered earlier in the subscription plan.

After the extension, trying to update the license from Orchestrator might throw the following error message: "Update failed! Please remove some Development robots to match the number of defined licenses. (#1908) " .

Resolution: Proceed as follows

  1. In Orchestrator, navigate to Robots > User sessions. Identify which Robot is connected now

  1. Once identified, go to the profile of the user account or robot account and edit it
  2. In the Robot Setup Section, change the license Type from Studio to Studio Pro

  1. Observe the result.