Cannot run Robot after our license was extended

Help
1

We have an extension to our license whilst we get approval for the renewal. However, we now get the following error when trying to run a job…

“Permission missing: Remote Execution”

I’ve scanned the forums but don’t know how to apply the license to a robot.

Could someone please help?

Regards
Jono

2

Hi Jono,

Are you trying to Start a job from Orchestrator? Is the Robot you are running the job on provisioned as Unattended or NonProduction?

3

Hi - Yeah, I’m starting the robot from Orchestrator via https://platform.uipath.com and it’s listed as NonProduction.

4

Can you give me your device ID so i can check if there’s something with the license renewal? Are you using the Trial version?

5

Device Id = qbG+CunmqiKCyqIjX+nK

I don’t think this is a trial version. I will ask a colleague to confirm.

6

Is it a paid license? I’ll get back to you after verifying.