Cannot open UiPath Assistant nor am I able to sign in through Studio

Feedback Studio
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1

Running UiPath version 22.4.3

I am unable to open UiPath assistant on an unattended robot account. The application will not start (both via shortcut and the root application), and no error message is generated. I have confirmed through task manager that Assistant is not already running in the background. It simply refuses to start.

Additionally, while attempting to sign in on UiPath using the unattended robot account I am encountering the error message “Cannot sign in or sign out while processes are running”. I have confirmed on Orchestrator that there no processes running, however this message continuously pops up.

I think somehow the two issues are related, however I have been unable to find a solution. Any help would be much appreciated.

4

Hi there,

Have you tried to replicate the same issue with the latest 23.10?

BR,
Andrei

6

Hi @tmccaffrey,

Greetings!

I know its too late to respond on this thread but I was facing the same issue and after doing lots of research, I got to know that licenses were not assigned to USER.
First, check if any Job is running in the orchestrator, if running, stop/kill the job. Then check the Admin > Licenses>Allocate License to User > select the appropriate licenses.
Restart the UiPath and UiPath assistant as well & re-open the workflow.

I performed the same steps and that worked!

Happy Automation!

Cheers!

7

Hello @tmccaffrey welcome to UiPath Community

try this approach

  • Clear Assistant Cache
    Delete contents from:
%AppData%\UiPath
%LocalAppData%\UiPath
  • Kill All UiPath Processes
    In Task Manager, end:
  • UiPath.Executor.exe
  • UiPath.Assistant.exe
  • UiPath.Service.UserHost.exe
  • Restart UiPath Robot Service
    From services.msc, restart:
  • UiPath Robot
  • Reconnect Robot (if needed)
  • Remove user/machine from Orchestrator
  • Reconnect with machine key