Cannot find the UI element corresponding to this selector after executing windows update

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#1

Installer(.exe or .msi):Windows sever 2016 and install KB4093119/KB4093137/KB4035631/KB3199986

License type(Free, Trial/License code):Free, Trial

Studio/Robot version: v2017

Current behavior: usually robot can run smoothly, but today when we execute windows update ,robot can not find the UI element corresponding to this selector

Screenshot:

CostTiptopLogin has thrown an exception
Source: password
Message: Cannot find the UI element corresponding to this selector:
Exception Type: SelectorNotFoundException
UiPath.Core.SelectorNotFoundException: Cannot find the UI element corresponding to this selector: —> System.Runtime.InteropServices.COMException: Cannot find the UI element corresponding to this selector:
at UiPath.UiNodeClass.FindFirst(UiFindScope scope, String nodeID)
at UiPath.Core.UiElement.FindFirst(FindScope scope, Selector selector)
— End of inner exception stack trace —
at UiPath.Core.Activities.TaskAsyncCodeActivity`1.EndExecute(AsyncCodeActivityContext context, IAsyncResult result)
at System.Activities.AsyncCodeActivity.System.Activities.IAsyncCodeActivity.FinishExecution(AsyncCodeActivityContext context, IAsyncResult result)
at 2018-4-17System.Activities.AsyncCodeActivity.CompleteAsyncCodeActivityData.CompleteAsyncCodeActivityWorkItem.Execute(ActivityExecutor executor, BookmarkManager bookmarkManager)

#2

May be netterm.exe failed to launch due to dependencies with windows versions @tinghui

#3

@tinghui

Hi, were you ever able to solve this? We are also having problems with the robot not finding selectors after we installed windows updates for this month.

regards,
JAD

#4

Sometimes Updating Windows breaks the registry key that UiPath uses.
You can find out about the fix here.

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