Cannot delete robots from Orchestrator (Errorcode 0: An error has occured)

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1

Hi,

I upgraded the Orchestrator (v.18.4) license from Trial to prod for our client. Then I wanted to delete the created Robots with the Trial version which was denied by the Orchestrator. I also created a new robot with the productive license but now I also cannot delete the robot.
There are no jobs, schedules or anything else connected to the robot. I just get the error message : “an error has occured”.

I have also checked all the rights

user%20Orch
user%20Orch784×1219 36.2 KB

I deleted everything from the Orchestrator besides Machines which is because of the robots.

2

Hi @AhmetGoekmen, welcome to our community!

Can you please check the logs in event viewer and send them to me? Seems like a server error and we need to figure out what caused it.

3

Hi ovi,

thanks for your reply.

We solved the issue. The user had not permission to delete sth from the database. We changed the user rights and it worked. :slight_smile:

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