Cannot connect Robot to Orchstrator - Community Edition Studio 2019

[calkelpdiver (Jim Hazen)]

I’ve been trying to connect my UiStudio/Robot to the Orchestrator. I’ve followed the instructions; created a Tenant, Machine, Robot in the Orchestrator UI. In the Robot connection information I am inputting the correct machine name (system name for my laptop), the URL has been both https://demo.uipath.com or https://platform.uipath.com (even 1 time tried the full URL of Orchestrator when logged in), and the Machine Key I’m getting from the Orchestrator Machine definition.

My machine is a Windows10 Pro system, using FireFox 71.0 64-bit, and I’m connected via my Comcast account (like that has any effect, I hope not).

Every time I’m getting the same error message on failure to connect, it is:
The operation was canceled.
System.OperationCanceledException: The operation was canceled.
at System.Threading.CancellationToken.ThrowOperationCanceledException()
at System.IO.Pipes.NamedPipeClientStream.ConnectInternal(Int32 timeout, CancellationToken cancellationToken, Int32 startTime)
at System.IO.Pipes.NamedPipeClientStream.<>c__DisplayClass21_0.b__0()
at System.Threading.Tasks.Task.InnerInvoke()
at System.Threading.Tasks.Task.Execute()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Ipc.NamedPipe.NamedPipeClient1.<ConnectToServerAsync>d__5.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at UiPath.Ipc.ServiceClient1.d__20.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Ipc.ServiceClient1.<>c__DisplayClass17_01.<b__3>d.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Ipc.IOHelpers.d__6.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Ipc.IOHelpers.d__11`1.MoveNext()

Any ideas? This is keeping me from working on Level 3 - Advanced Training class exercises/assignments. Thanks in advance for any help.

[lakshman (Ganta lakshman)]

@calkelpdiver

Welcome to our uipath community.

Can I see mentioned Orchestrator URL in robots page ?

[calkelpdiver (Jim Hazen)]

Lakshman,
Here are the URL’s I tried to use.
https://platform.uipath.com
& https://demo.uipath.com
& UiPath
& UiPath Orchestrator

Any ideas as to which one is supposed to work?

[Srini84 (Srinivas)]

@calkelpdiver

System.OperationCanceledException: The operation was canceled.
at System.Threading.CancellationToken.ThrowOperationCanceledException()
at System.IO.Pipes.NamedPipeClientStream.ConnectInternal(Int32 timeout, CancellationToken cancellationToken, Int32 startTime)

Hope this may helps you

Connecting UiPath Robot to Orchestrator keeps timing out

I’ve been trying to connect to the Orchestrator we have set up with UiPath Enterprise but it keeps timing out on connection attempt. I have the machine created with a matching machine name as the one in my UiPath Robot as well as the corresponding machine key. In the Orchestrator URL I have out hosted instance of Orchestrator (https://xxxxxxxxxxxxxxxxxxxxxxxxxxx.azurewebsites.net/)… I’m not sure why the connection keeps timing out though. Any ideas? Error log of issue: System.OperationCancele…

Please let us know the status.

Thanks

[calkelpdiver (Jim Hazen)]

Deleted the old Machine and Robot definitions, recreated them according to video steps:

1. Create the Robot first and give a machine name (same as my laptop’s name)
   
   
2. Went to the Machine information and got the key value for it (stored it), and after closing that dialog I copied the URL I was currently at in FireFox (stored it).
3. Went into the Robot on my laptop machine, opened the Orchrstrator Settings page.
4. Pasted in the Key and URL information.
   
5. Clicked Connect button. It spun for a moment and gave the error message below
   

Details information:
Empty orchestrator api versions!
RemoteException wrapping System.NotSupportedException: Empty orchestrator api versions!
at UiPath.Service.Orchestrator.Clients.OrchestratorVersion.Init(HttpResponseHeaders headers)
at UiPath.Service.Orchestrator.Clients.OrchestratorClientFactory.d__2.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Service.Orchestrator.Clients.OrchestratorClientFactory.d__1.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Service.Orchestrator.OrchestratorController.<PerformConnect_LicenceKeyAsync>d__15.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at UiPath.Service.Orchestrator.OrchestratorController.<PerformConnect_LicenceKeyAsync>d__15.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Service.Orchestrator.OrchestratorController.d__24.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Service.Messages.MessageDispatcher.d__21.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Service.Impl.RobotService.d__37.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Ipc.Server.d__22.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Ipc.Server.d__21.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Ipc.Server.<>c__DisplayClass3_2.<<-ctor>b__5>d.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Ipc.IOHelpers.d__6.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Ipc.IOHelpers.d__11`1.MoveNext()

[lakshman (Ganta lakshman)]

@calkelpdiver

Please check below thread and provide URL as mentioned in it.

New requirements for Robot to Orchestrator connection!

New requirements for Robot to Orchestrator connection! Since latest update of Community Orchestrator please be careful when connecting Robot to Orchestrator. Now you need to provide full address like: https://platform.uipath.com/[AccountName]/[ServiceName] Before you needed to add just: https://platform.uipath.com/ You may find the full address in the address bar when you are on Orchestrator Tenant page. Without providing the full address in this form you will get this error: [imag…

[calkelpdiver (Jim Hazen)]

Well I’m totally frustrated. I’ve tried to follow the instructions. First off, what is the “Tenant” page? Is it the home page of the Portal when you first login (Services page, shows the Services I have available) - (UiPath) or is it the main page when you open the Orchestrator (UiPath Orchestrator)?

I’ve tried both of these as the URL for the Robot Orchestrator settings along with the Machine Key value I have. I’ve even tried to use the ‘demo.uipath.com’ value in place of the platform one.

I’m still getting the error message “Empty orchestrator api versions!” Anybody got any better ideas, any more ways to troubleshoot this problem. I’m going to need more than the standard documentation information. Thanks.

[calkelpdiver (Jim Hazen)]

Okay, finally figured this thing out and found a post with more explicit information.

First, the Tenant page is the main page of Orchestrator itself and not the welcome/main page of the Portal when you first login.

Second, the URL you need from Orchestrator should be only this:
https://platform.uipath.com/<account name>/<service name>

and not this with the extra junk after the Service Name (cut it off to get the correctly formed URL from above):
https://platform.uipath.com/<account name>/<service name>/?fid=167716&tid=167794

Here is the page with the better/clearer information on it: Not able to connect with the orchrestrator - #10 by Simran_Kumari
Go to the section/response by Pablito on Sept. 25th